Effective Jan. 1st 2018

Warranty Policy

MOST jewelry has a 2 year warranty. It will not cover normal wear and tear such as dents, scratches, and other occurrences that may be from wearing it or damage caused by owner. Chains are only covered for 14 days after purchase if the clasps fails to work.

*Website Purchases - Proof of purchase IS required for the warranty. In most cases, ORDER NUMBER and NAME OF BUYER is required for purchases made on this website only.

*Ebay or Amazon purchases - Proof of purchase can be emailed to us. Contact us via the appropriate site where purchase was made. 

If you have any questions, please email us: Leo.Xerxes.Avila@gmail.com

No Proof of purchase will result in warranty not honored.

Shipping Policy

*U.S. Shipments - Most purchase orders get processed and shipped next day. Please allow up to 5 business days to see tracking information. All tracking information is sent by PayPal. Please check your PayPal account to find related information. 

*International Shipments - Most purchase orders get processed and shipped next day. Please allow up to 5 business days to see tracking information. All tracking information is sent by PayPal. Please check your PayPal account to find related information. 

Some item may require extra shipping costs. Depending on the value of the item, if it is necessary to guarantee delivery and extra shipping costs are needed, you will be contacted.

RETURNED SHIPMENTS

Upon getting a package returned to us due to lack of proper address or not being claimed, We will contact you regarding your order being returned. It will be YOUR RESPONSIBILITY to pay to RE-SHIP the package. PayPal invoice will be sent with notification that a package was returned. 

Non-Payment of shipping costs to re-ship packages will result in a refund of your order MINUS a 15% restocking fee.

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OUR STORY

Xerxes Jewerly was founded by Leo Avila. Born and raised in Chicago, IL. and currently resides in Phoenix, Arizona. The journey began in early 201o....

© 2013 by ​Xerxes Enterprises

All jewelry & images by Xerxes Enterprises LLC >    Phoenix, AZ.  -  Email: Leo.Xerxes.Avila@gmail.com